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TurnKey Vacation Rentals
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Looks like I am in the same situation…
Looks like I am in the same situation as so many others. I had a rental booked in the Tahoe area, and despite not being able to get to the rental due to the fires, TurnKey will not refund any portion and is citing their policy. Why would the residence need to be cleaned if my visit was cancelled? A few hundred dollars for cleaning is absolutely bonkers as well. I’ve reached out to AirBnB for assistance but I’m doubtful anything will happen. $1200 for two nights, lost. It’s a shameful policy, to say the least. Yes, they encouraged insurance on the trip, but if you read their terms under their insurance, they still don’t refund for natural disasters.