RO
Routes Car Rental
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Terrible first impression due to rude employee
I recently had a very disappointing experience at this rental car location. The front desk staff, particularly a young woman, was incredibly rude and unprofessional. From the moment I arrived, she seemed uninterested in helping, barely acknowledging me and answering questions in a condescending manner. This kind of customer service is unacceptable, especially in an industry where people rely on assistance and clear communication. I expected a lot more professionalism, and I hope management addresses this issue so that future customers are treated with the respect they deserve.