UK Energy Services
View company profile →
UK Energy Services good old customer service guaranteed
We found UK Energy Services by looking on line. I rang the number listed and spoke to a very professionally sounding Nick Ballard I told him what I was looking for and the system we wanted fitting. He said that he could do a site visit the next day and supply a quote. The following day Nick arrived as he said he would (sporting a rather fetching face mask). First impressions were excellent. I immediately felt at ease and confident in his character; there was no hard sell or pushing another system. He respected our choice and carried out a thorough appraisal of the situation. His manner throughout was warm and friendly. He answered all of my questions and some that I hadn’t thought of. Upon leaving he asked me for my email address and asked if there was anything else. Throughout this meeting we both wore face masks at all times. Within a day or so of our meeting Nick emailed a quote to me for our approval. On receipt of the quote I had many questions about the power of different units. I’m quite sure that I must have driven him quite mad at times, but he was wonderful and was quickly able to alleviate any anxiety I may have had about variations in the systems and remained warm and friendly throughout our communications. I was sold on UK Energy Services after our first meeting, but just to make sure my choice of installer was the correct one I did what I always do and recommend any one else to do and checked on line reviews very thoroughly because you never know. I found lots of great feedback and comments. My decision was vindicated and I have to say we have not been disappointed once with their commitment to customer service. Because we had already decided on a 3 room system the choice in the end was simple. We informed Nick of our decision and upon placing the order we paid the 50% upfront of the installation cost required. We were then provided with an installation date and time “as simple as that ”. The day before work started we cleared any furniture and decorations that may have impeded the engineers The first day of the installation Rob and Sidney turned up promptly at the time we were told they would and they wearing face masks too. We found them both to be very personable and professional young men. Within minutes they had arranged all of their tools and carried in numerous boxes of equipment. We settled ourselves in the kitchen and left them to it. There was a lot of drilling and a lot of vacuuming, as they cleared up as they went along. By lunchtime we had 3 new holes in the side of the house and 3 internal units on the walls. Before leaving in the evening they neatly part fitted Conduit down the side of the house and hid the tentacles of cabling and tubing springing from the new holes in the side of the house. On the second and final day they finished off the outside of the house “which looks amazing we both agreed”. They then installed the brackets for the outside unit and lifted the large condenser unit on to them, they carried out pressure testes, evacuated any air out of the system sealed and charged. They tested the system in each room, showed us how the system worked and that was it “no more baking in the hot summer heat”. One would think really with all of the work carried out that the engineers would have been quite obtrusive but in fact it was quite the opposite. They just got on with the job in hand. Whenever they needed to interact with us they were always careful to wear face masks. I cannot thank UK Energy Services enough. As I said earlier their commitment to customer care (experience) is exemplary, they treated us with respect as people (not numbers on a balance sheet). One could see that they cared by the quality of service they gave and the warm friendly staff that they employ, nothing was too much trouble. Thank you UK Energy Services, with special mention to Nick Ballard, fitters Rob and Sidney. it was a real pleasure doing business with you. We would recommend UK Energy Services to anyone wanting to install or service air-conditioning in to their homes.