Datagen Internet Services PVT.LTD
View company profile →
No customer Support
I setup an account for a client with this company primarily to use for OTP verification. All was well for about 1 month then we were denied access to their server so were not able too send messages. This was despite having significant credits on the account and without warning so we immediately registered a service ticket request. Despite this being a Business Critical service this request remains unanswered and out attempts to contact them via WhatApp and email have all been fruitless. Initially they responded to WhatsApp messages and promised to resolve the issues which also include an inability to update our profile online (this always produces an error message) . I have requested support and different contact details but once again these requests are just ignored. WhatsApp messages are delivered but not responded to. I would suggest there are better suppliers out there who actually provide some level of support and don't just ignore stranded customers