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Buyers beware
I am writing on here to warn people not to order from this company and in the hope that I can get some resolution from ozzi heat as they are not replying to my emails. On 16th Jan I ordered 3 heating units, minutes later when I received my order confirmation it said I had been charged for 10 ozzi heaters, I immediately contacted them saying I only wanted 3, and that is all I authorised them to take payment for £59.97, somehow I was then charged £119.99, for 4 more units and £74.99 for 3 more units total spend £254.95. I was told even though it had been mere minutes that the order had already been processed abd it was to late to amend my order but upon receipt I could return them. The items arrived quite quickly in very flimsy packaging with no return details, proof of payment or any type of payment enclosed, I took out the 3 I ordered abd resealed the packages to return the additional 7,emailing the company asking them fir a return address or label to do so, I was advised I could keep the additional 7 if I accepted a 30%, refund, I explained I didn't want 10 heaters only had need for 3 and wanted to return for a full refund as promised , they advertised a 90 days no quibble money back guarantee. I emailed again no response, then I got another email a few days later offering me a 50%refund, again I declined asking gir the returns address, no response given. I have emailed over 10 times now. I then started looking into the company and product and discovered that they had been banned in Australia as had failed safety tests and wrre recalled and all customers refunded so why are they still selling them in the u. K luckily I had not opened or used any of them as they are fire risks so I decided I didn't want to keep the original 3 I ordered that were still unopened in their boxes bit would like to return all 10 for a refund, still silence from the company. I have contacted which about them and raised the matter with my bank which will take months, in the meantime I would like a refund for receiving dodgy unfit heaters that could cause a fire, I am not prepared to spend 100 'a sending them back to China where I will have no proof of return, these were issued from a UK address in cannock, I would like confirmation that if I return them to this address they will be acknowledged and refund given. I did not authorise the company to make 3 seperate payments from my card or set them to receive future payments, please be very weary of this company, all correspondence has been via ozzi mozxie who seem to be the sane company with as bad as reputation. My order no is 501338, Werndley so please Ozzi get back to mev