DLG LEGAL SERVICES LIMITED
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We got there in the end!
The first 3 years of my experience with DLG were not good. Reasonable progress was made initially and the case handler was courteous and helpful when I spoke to him on the phone. He did move things forwards although I now realise his experience was limited in relation to the complexity of the case and the monthly updates didn’t happen so I had to take responsibility for finding out what was going on and chasing up actions. Everything took FAR longer than it should have done and a whole year was lost because the case needed to be moved to the multi-track team but they were too busy to take it on! Given that I was struggling with health issues from a car crash, the whole experience was extremely frustrating and exhausting. Finally, I reached the end of my tether and wrote a letter saying I was going to make a formal complaint about the unacceptable delays. It wasn’t answered but not long after that a senior solicitor was allocated to the case. Over the next 2 years, Irfan Khan’s professional experience and conscientious approach increasingly turned the situation around. His willingness to go the extra mile was a game changer and my confidence in his grasp of what was – and what was not – required grew steadily as the months passed. He appointed Tim Found, a first-rate barrister who understood what I was going through and gave excellent advice. I came to trust Irfan and Tim completely throughout the remainder of the legal process including the trial which successfully resolved the case, 5 whole years after the accident happened! I wouldn’t recommend DLG Legal Services as a company but I highly recommend Irfan Khan and Tim Found as extremely capable, caring, skillful professionals, and I remain extremely grateful to them both.