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Useless Finance Department
Their finance department (Liverpool branch) are useless. Failed to take our Direct Debit payments then accused our bank of non-payment. They just hadn't requested! We wondered why we hadn't had a visit since January, despite taking our monthly DD so we rang and asked. We were told that 'suspended' had been added to our account, despite still taking payments. We have cancelled our contract. Not one apology for their mistakes. Useless.