TU
TurnKey Vacation Rentals
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Absolutely terrible customer service
Absolutely terrible customer service. We are going to Nashville for my bach party. My mom is trying to pay the balance, but they wouldn't let her do it over the phone because the reservation is in my name. So I called in with her card number, but they wouldn't accept it because the card is in her name a reservation is in mine, and they said that the names have to match. My card has a daily limit on it, so I am not getting charged over and over again to pay off the balance. This is absolutely ridiculous. We are not trying to take money, WE ARE TRYING TO GIVE THEM MONEY! I did not know we were going through them until after I booked the house. TERRIBLE PEOPLE!! IF YOU KNOW AHEAD OF TIME DO NOT USE THEM!!