Aussie Broadband
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Was once the best internet provider.
Was with Aussie for 4 years. For the last year we’ve been receiving on average 300mps from the 1000mps we were paying for. Each time I’d try and call to get it sorted out I spent 60 -90 mins on hold before being disconnected, being a business owner I can’t afford to have to chase my internet connection. Last week I was successful in being able to reach a person still took 67 minutes to get someone. They said that unless I can reach them to log a fault it doesn’t exist and that my call attempts aren’t logged if I don’t get through, Aussie feels like it’s shrunk to an operation that can no longer support its customers properly. If considering Aussie broadband in 2026 when calling, press the button on phone for faults and see how long you need to wait it’s never been less than an hour. New accounts get through in less than a few minutes.