Jo-Ann Stores
View company profile →
App is a scam! Customer services does not care!
Used their app and their gift card placed an order, app gave me "failed to process your transaction" wiped my entire cart and "ate" my money. For example, a 25$ order i paid 50$. I wasnt aware until weeks later i made another order, but said not enough balance on my gift card. Contacted the customer service and asked for my giftcard transaction, they said while unable to share any sort of gift card transaction history, they can confirm that my order "match up with order attempts shown in our system that did not go through" and "order attempts removed a total of [$$] from your gift card without a successful order, a new gift card in [$$] amount to be sent to your email address. This should be received in 1-2 business days." but i never received it, a week later i contacted back and asked about it but received no more replies.. Another time i bought a machine and got my first 10$ reward email for completing that month's mission, which said itll come about a week or so. Waited a week for the said email but it never came. It wasnt until i contacted customer service, where they said the reward is in app. But bc this is weeks later, Joann said its been too long and cannot honor my reward..