Jo-Ann Stores
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Man I don’t know what’s happening over…
Man I don’t know what’s happening over at the Joanns HQ but it must really be a sh$%storm. Placed an order ten days ago for delivery, still hasn’t shipped. If you call there’s a message that says you can only email. Interestingly enough at the bottom of their customer service emails it says do not respond to this email because it’s not monitored, yet it is the same email address they give you on the phone. I also placed 2 pickup at the store orders and a few days later got an email saying it’s been delayed. Now over a week later, no status update. There’s no way to cancel your order either. So I had to spend money twice to order fabric elsewhere for my customer. I understand times are tough, but they should not continue to accept orders if they are backlogged 3 weeks or more, and if their inventory is messed up. They should also have people either answering the phones or the emails. They are just leaving us hanging.