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Reviews removal process is a complete…
Reviews removal process is a complete fraud! Imagine that you open a business and look after it as much as you can. Obviously, whatever they do, they will always be a customer which you may have failed and didn't offer the best service possible. It happens. However, when you get reviews which are complete shambles, lies, made by competitors and are failing within Google's own POLICIES, yet Google doesn't care to remove them, whatever reason you give them, you just get incredibly angry. There are clear Google policies points, which are met by such "bad reviews", yet Google doesn't remove them. They most likely use automated systems, which as being automated, they fail. But when a human looks at it and has more than 5 seconds to read it through, he would easilly find that the review should be reviewed. But NO! Google does all it can to not remove a review. Yet, these bad reviews give bad reputation to your business, especially that even if you have 50 positive ones and 1 negative, an average person will read that negative and base his opinion about that review, not all the positive ones! Google is simply incompetent and in fact should offer the possibility to not offer reviews for a business if they fail to do their job, as otherwise we are forced to have a reviews upon a business on the biggest possible place to find a business, yet have nearly no way of removing the non-genuine ones. Ridicolous!