Home Bargains
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DON’T BUY ONLINE
DON’T BUY ONLINE Half of my (£100+) order never arrived, I had no communication to find out why, tried ringing 3 times (homebargains & delivery team), I still don’t know why. Had to wait several weeks for a refund. I worked out exactly how much it should be. When it came it was £21.54 short. I’m bet the next two weeks I fought to get my money back. I even found out exactly what the problem was, but Collette, the lady assigned to my problem, wouldn’t listen. She just repeated that as far as she was concerned the delivery people have said that this is what the refund should be so that’s what I got - £21.54 short of what I paid. I ended up circling her own statement and the delivery statement she sent me, to clearly show her where the problem laid, also said I was getting my bank involved. By this point, it wasn’t the £21.54 anymore, it was the fact that I was repeatedly sending proof to Collette and she just wasn’t budging, couldn’t be bothered to sort it. As soon as I mentioned the bank involvement I received a refund, but to this date, I’ve had no apology whatsoever. Disgusting way to treat a good customers who ordered at least £150 worth of goods every 6 weeks or so. Not ordered from them online since and never will again- thanks Collette 👎