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Really frustrated and dissappointed
I decided to pay for an upgrade to my mobile phone anti virus. The only method that was available was to pay through Google. I had to add my credit card which I was not given the option to not have it stored. When I paid the payment went through to my credit card account where I was asked to authorise it in the app. Did this and was returned to the payment site where the payment screen added the same payment screens on top of each other. There was no acknowledgement that the payment had been successful. Checked my credit card app and no money had been taken. Tried again to pay a few times but it didn't work after reputting in my credit card details. Decided to remove my card from Google pay which it didn't allow me to do. Tried to sort it out using their help and support but this just used computer generated replies suggesting documents to read, the options it gave did not match the problems I had and in the end it just took me full circle back to the beginning. There was no option to email, what's app, chat, telephone or get a human to help. So next day I email the ceo of Google in California Sundar Pichai telling him about the problem and that I wanted to delete my card from his database, several hours last I tried again to delete my card from the database and it worked first time without any trouble although I didn't receive any return email. First of all Google, get your act together, your customers will start to resent you and this will backfire on your business. Employ customer relations staff to sort out problems. Allow customers to make payments without having their cards saved and allow customers to delete their cards without having to jump through loads of hoops. I detest Google especially after buying one of their chrome books which they refused to update after a couple of years and after they did a u-turn I still haven't been able to update it without going through a long lengthy and complicated process.