Lyca Mobile NL
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Terrible support and no EU data
My EU data stopped working right after my basic allowance was used, even though I purchased extra add-ons. I contacted customer service multiple times (by phone, email, and even social media), but I keep getting sent from one place to another without a real solution. Support agents don’t properly understand Dutch or English, and nothing gets fixed. Basically, you get sent from pillar to post, while paying for services that don’t work. Update to my review: Lycamobile’s reply is misleading. Yes, I used my base 1GB roaming data, but I also purchased an extra 5GB add-on (€10) which never worked abroad. Despite multiple contacts, the issue was never resolved. This is not about “used data” – it’s about paid service not delivered. I am now requesting either a full refund of the €10 add-on or termination of my 24-month contract without penalty due to non-performance. So far, Lycamobile has only sent generic replies instead of real solutions. Vrijdag 29 augustus probleem nog steeds niet opgelost. Klote bedrijf!!!