Bord Gáis Energy
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It is a long story.I had the worst experience ever
It is a long story.I signed up with them online as new customer and i received the confirmation email from them,but after 3 weeks i got a letter from Electric Ireland saying that i'm not registered with anyone and im at risk to be disconnected (gas and electricity),i ignored the letter because i knew that i registered with Bordgais and im safe.After another 3 weeks i received another letter from Electric Ireland saying the same thing.I rang Bordgais to ask them why i keep getting this letters saying that im not registered and i will be disconnected from the gas and electricity,and the customer service girl says that Electric Ireland rejected my application to switch to Bordgais,(but i wasn't informed by Bordgais about been rejected).I rang Electric Ireland to ask them the reason why i was rejected and they said that Bordgais didn't sent a switch application to them and if i don't sign up to any supplier today my gas and electricity will be disconnected in the next day or 2.I signed up with them because i was pressured by the time,then i rang back Bordgais to ask them why they lied to me that i was rejected because they never send a switch request and i asked to speak with one of the managers the 2 nd customer service girl says that she can not find any details that i signed up with them, (but the girl before said that i sigh up and i was rejected. After few minutes trying to convince the girl to transfer me to a manager (because the manager would not speak with me because i don't have an account number)(the account number that Bordgais never set up and i was not informed that they didn't set up the account).I the end after 2 hours on the phone i don't know even now what happened and why i ended up in this situation because the manager wouldn't speak with me because i don't have an account with them.