Riviera Travel
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Please the negative reviews before you book
Please read this and other negative reviews before you book with this company. We wished we had as they let us down badly. We booked a luxury tour of Sri Lanka and The Maldives and it was anything but. The coach that we toured Sri Lanka on was not fit for purpose and on one leg of the journey the suspension collapsed which shows how decrepit it was. The boat that we sailed around The Maldives, which we were told was built in 2008, was in fact built in 1984. Speaking to the crew, they told us that the boat was about to be scrapped as it no longer met the required standards. The boat was run down and tatty, nothing like the pictures in the brochure. Even before the trip started Riviera changed the itinerary. A much anticipated rail journey in Sri Lanka was cancelled and replaced by the decrepit coach. On arrival in The Maldives we discovered that the itinerary had completely changed and we were sailing on a different route. This upset many on the trip as we could no longer see, and swim, with the whale sharks which was the highlight of many of the travellers. The choice of hotels in Sri Lanka was strange. We were always a long way from any of the next day's site visits. This meant an even earlier start than necessary. On the last night in Sri Lanka we had a very early flight the next day yet they chose a hotel 45+ minutes from the airport which meant an extremely early wake up call. We had to change rooms that night, as did many others, as there was a very loud party going on outside our window. We also had to change rooms at one of the other hotels as it was smelly and musty - again at least one other couple had to do the same. I contacted Riviera with the above comments (and other issues) but they just shrugged off my complaints - they couldn't see that there was any problem. Again, look at other negative reviews and you will see that my complaints are repeated many times. Once Riviera have your money then their customer service stops. We will never travel with them again. Other companies that we have travelled with are far superior.