Europcar UK
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What a trapdoor this company is
What a trapdoor this company is. Stay away please take my advice. The errors this company has made against me has cost me thousands of pounds. I am currently trying to retrieve over £1100 that Europcar took out of my account on a saturday morning without any authorisation and having never had a hire car from them. I tried to get a hire the previous month for work for 30 days. I entered everything for them and paid in full before going to collect the car from Manchester airport. When I got there the very aggressive and uninterested staff informed me that they were going to do a credit check on my address. I was not worried as I own my own house lived there for years and don't do credit or debt. The guy comes back and refuses me the car hire. I'm like hang on this can't be right. Also why was this check not done before I'd paid my money. The staff refused to help me I any way and would not allow me to speak to a more senior member of staff. There message to me was go somewhere else you are not getting anything from us today. I was left standing there having giving up the day to collect the car in the first place. I was informed that it would take 20 days to get my money back. Europcar held my money in their account making interest for days before I eventually got it back. No car and no money for 10 days. I launched an investigation to find out why my address had an issue only to find out that the poorly educated and extremely rude member of staff had entered next doors address. I feel he did it on purpose. These guys were a real bad bunch at Manchester Airport Branch. On the 28th April for no reason Europcar took from my account the money again. I have still nor had it back. There is no one to complain to at Europcar there is no real customer service to speak off. These accessed my personal data withdraw money from my account and have held onto it. I have had to register it as a theft with he police I've had to buy a vehicle in order to start my new job at the cost of £8000 taxed and insured lost days in work as a result of it. I don't think I've ever been so badly treated by a company in my life. I actually thought that this type of behaviour by a company was not possible in this day and age but it is. Don't be fooled by this company with the green t-shirt and little euro logo this guys are scam artists and should not be trading at all. I will be bring to the whole thing to trading standards and data protection etc. I never take the time to write reviews but I am writing this to try and save others from being scared like I was. Please stay away from these guys especially at the Manchester Airport branch.