Intrepid Travel
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Communication - simply doesn’t exist
We joined an Intrepid trip taking in Vietnam, Cambodia and Thailand. The tour was cancelled mid way through, company policy and not a govt directive. As such we were abandoned in Ho Chi Minh, left to make alternative arrangements and our planned arrangements in tatters. Intrepid have offered a coupon, fellow travellers have secured cash and for sums greater than ourselves. The coupon is insufficient to cover a rebook of the Cambodia/Thailand element of the tour at the same time in 2021.As such I just want a cash refund so I can make alternative arrangements. I have sent e mails, tried to speak to Intrepid but am told to write, which as said I have done, but no response months later. Additionally I have asked my agent Flight Centre to follow up with Intrepid but they similarly will not reply/communicate. Whilst these are challenging times the courtesy of communicating would not seem unreasonable. The two stars reflect that part of the tour we were able to enjoy which was excellent. The removal of three stars reflects the absence of customer focus by the back office. Come on Intrepid, see the bigger picture and look after your customers if you want them to return in the future. In response to reply. Thank you for responding. It is disappointing that nothing is done in months until I write on this site. If I hadn’t gone public I wonder if there would have been a response?