Apex Car Rentals Australia
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A rip off
I rented a car in APEX Gold Coast from 22-25 Jul 15 for our family holiday. As this is our first experience with this company, I assumed they would have the same treatment and term as other rental company which we had used before. We returned the car in a proper condition with no damage at all. Having 3 children travelling with us, we left the car with some food scrapes/crumbs on the back passengers area which is very normal and nothing close to major thing. And with our experience with other rental company, we believe this should be fine as the rental company will have to clean the car any way. Then one of the rental officer inspected our car and he didn’t make any comment on the condition and he was seem to be ok. He released our bond and everything seems to be fine. We flew out Gold Coast and the next day I just checked my email when I saw their email which is coming roughly around few minutes after I left the rental. They charged me 100$ on my card for cleaning the interior of car!!! For 240$ rental car I paid, they charged me additional 100$ for cleaning the car?? Very tricky and unfair business ethic they are operating. If they told me that they’re not happy with the car condition when they inspected the car, I could have cleaned the car for nothing. Even if I have to go to car wash, it won’t cost me not even half of what their charge. Instead they waited until the customer left and charged them on the back. I don’t even know if charging customer card without their agreement is legal?? I made the complain to them regarding this charge and they didn’t bother to response. Really disappointing experience and will never use their service anymore.