Brant Creamer

Brant Creamer

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1
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1 out of 5 stars
Average rating

Reviews by Brant Creamer

RE

Regain

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1 out of 5 stars

Ex Partner was able to charge sessions to my CC

Was using Regain for a few months. Despite a rocky start with the first Therapist missing sessions and showing up late we found one that was good. Unfortunately despite our and our therapists best efforts the relationship ended. I canceled my subscription thinking that would be that. Little did I know that my partner was able to restart the subscription using my Credit Card information I used starting my account. I was charged the subscription fee and there was no way for me to remove my credit card information. This forced me already in a bad place due to a break up to have to contact my ex and to try to get her to pay me back and update the CC with her info. Not only that but now I'm getting notifications every time she schedules a session and messages the therapist. She told me she would change the CC info but it still is showing up as mine on the web site. This is super unprofessional and unacceptable for a "Therapy" app I would avoid using this if you can until they fix the HUGE safety issues.