Electric Mania
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bad customer service and no manager contact to sort out problems sort
I ordered a 12volt motorhome tv for my campervan. i was informed by my tv engineer who was fitting it into the motor home that the brand new tv was defective and needed to be replaced the input coaxial port being loose. I contacted the manufacturer westinghouse who assured me that if i got in touch with the retailer (electric mania) the tv would be replaced. this now became urgent because i was going on holiday in camper shortly. i sent electric mania an email but my reply was a request for a picture of what??? a tv or an arial connection?? how stupid i contacted them by phone and they assured me they would get a replacement sent before i went on holiday in 4 days time. Instead i recieved an empty box to send the defective tv back so they can repair it. I dont want a repaired tv . I want a new perfect tv which i have paid for. I asked to speak to a manager but was refused. clearly i will now not recieve my tv before i go on holiday this company does not seem to understand that it is the responsibility of the retailer BY LAW to ensure sold products are of merchantable standard. avoid this company they have ruined my holiday by having no interest in good customer service. in future i will order from amazon