PSA Finance UK Limited
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PSA? Not recommended!
Having paid off the amount owing after three years of our PCP agreement in two amounts a bank transfer and credit card payment, our online account payment schedule showed £0 owing. A few days later I thought I would have a look online to see if I had received an acknowledgement message of full payment being made. To my horror PSA Finance had taken another payment of the full amount again from my Bank. My online account now showed that I owed minus £6000+. Clearly showing I had paid twice. Phoned PSA, they could not help but acknowledged they had taken the full amount out. They suggested I contact my bank. By this time I had already had a text message from my bank notifying me that I was now overdrawn and would sustain bank charges. Yes I should have cancelled all direct debits going to PSA but they were unwilling to refund the amount. Won't be using PSA again. Double check everything and cancel all direct debits!!! Their website is good but hopeless if there isn't a human being observing it.