VOXI Mobile
View company profile →
The price and the coverage is ok but service is v poor
The price and the coverage is ok, but the customer service experience is terrible. Everything is done by chat, and even though you can get through to a human, you can only correspond by chat. When you ask something, they send lots of pre-written text which means you have to scroll back through it to understand it, and because the chat expires after two mins' inactivity, they start sending you something else, which means you lose your place reading the previous thing they sent. Process is very complicated - we think we have renewed but phone still not working and there doesn't seem to be any option to properly speak to a human - even though they are meant to be a phone company! So frustrating and a really poor customer experience. It would be so much easier if (after trying the chat) you could just speak to a real person on the phone. If anyone from the company is reading this, I would really appreciate a phone call to sort this out. I can see that Voxi have kindly replied. below suggesting a phone number, which, when you phone it tells you to go the chat, then hangs up!!!!
