Anon

Anon

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1 out of 5 stars
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Reviews by Anon

PS

PSA Finance UK Limited

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1 out of 5 stars

Worst company I've ever dealt with - AVOID.

You only have to look at the published number of complaints on their website over a 6 month period to see what kind of company PSA Finance are - that many people can't be wrong! Communication is appalling - when you want to get in touch with them it's impossible, but when they want to get in touch with you they spam your letterbox with threatening and poorly worded letters demanding money from you (which in most cases you don't even owe - their communication is just so bad internally that different departments have different messages). The way they have dealt with the collection period during Covid is absolutely atrocious, and doesn't feel right at all. I was charged a 'cancellation fee' after an inspection had to be cancelled and declined signing the letter stating the charges due because I did not agree (I'm a reasonable guy and have clear justification for this). Despite putting my case forward they have stated 'if you are in disagreement with the charges you should pay these in full to avoid further charges. If we believe we are at fault we will reimburse.' What they're really saying is 'as soon as we receive the charges we will remove your complaint.' What is the point in me disputing the charges if they're going to threaten to charge me more for complaining? I will be contacting the Ombudsman. Just a complete joke of a company, rotten to its core. Please learn from my mistake!