Lloyds Banking Group PLC
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Raised a chargeback for a holiday that…
Raised a chargeback for a holiday that didn't happen on 13 May. Received a generic response stating that they would review my claim within 45 days. On 6 July, some 54 days after raising my chargeback, I was asked to provide proof of purchase and copies of any correspondence with the travel company, which was submitted by return. I then received a reply saying that it could take up to 45 days for them to review my claim. Three weeks later, on 27 July I got yet another message to say they would be in contact within 45 days of submitting my claim. So 75 days later I am no further forward! I have today spent 2 hours on the telephone being passed from pillar to post, all to no avail. There is no direct number for the Chargeback Department and each internal transfer takes forever to answer. Each Department lets you explain your case in full before telling you they can't help and you must be transferred an another Department with another hour long wait. Shambolic!