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Latongya W

Latongya W

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by Latongya W

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American Water Resources

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1 out of 5 stars

I've paid a year and 3 months worth of…

I've paid a year and 3 months worth of payments. Needed a simple sewer line clean out. (AWR) technician diagnosed it as an indoor problem. This company(Keepe) who sub contracted the job to a local company(Reeda's) took about 3 days for (Reeda's) to show up and diagnose that it was an outside sewer line issues; they needed to renegotiate their fee.long story short, she couldn't reach (Keepe) I connected her with (AWR) no resolution, so understandably, she pulled her crew. (I send Keepe a text with the concern)waited 2 weeks and a few days,of back and forth phone calls and texts, "Be patient and wait, we're trying to get a plumber in your area." to then receive a voicemail from (AWR)" We can't find a plumber, you'll have to find one, pay out of pocket, then we'll mail you reimbursement papers. Mind you I am on a fixed income and the whole purpose of buying their insurance plans was to prevent having to pay out of pocket ($500) for a sewer clean out. " I had cancelled a policy with them days prior because they were drafting payments out too closely in some months, ( though they deny it) why did you have to send a check to me for overpayment then?) Never the less I still had 10 days left on that contract ( which this claim was filed on) I 🤔 to myself, "maybe you should reconsider so I reinstate under a new contract (extra payment taken) ... Why offer an insurance/ service when you don't have plumbers available for hire because of ya'll s bad business practices 😡 They DIDN'T fix my plumbing issue and only offered a discount. Discounts don't compensate for negligence poor service and false advertising. I asked to be refunded 1/2 of my money on all premiums made, but they said No, we cannot. All (AWR) did is take my money and left me hanging.BUYER BE WARE!