GAME
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3 orders, 3 nightmares
I have placed 3 orders with Game - all had issues. First order - LEGO box crushed when collected from the Evri locker. This is sill unresolved as I am chasing, after nearly 3 weeks, a full refund - they still haven't refunded the delivery charge. Second order - this wasn't even in the Evri locker i.e. it was stolen and it took nearly 2 weeks to get this sorted, and even then, I was chasing my tail because all I could get from Game was my collection code - even though Evri confirmed in writing that the parcel was missing. I finally got a refund after 2 weeks. Third order - received today and once again, the three boxes of LEGO that I ordered were all crushed. Why Game insists on posting fragile collectors' items in jiffy bags is a mystery. Just don't do it. And choose a better courier whilst you're at it. The customer service is terrible - they take ages to reply, the chat bot on the website is the most painful customer service experience known to humankind - it never stops asking for information... full name, order number, postcode, item number, photos of the damage, photo of the barcode for some reason. I have no idea whether it goes beyond the barcode because I have gone to jump off a bridge by that point. Why it needs all of this information when you are logged in and it knows the order details is a mystery for their bigwigs to work out. Or maybe it's intentional, so that you give up on trying to fix issues? I will never order from Game again. It's just too painful.