Robert Wales

Jul 1, 2021

Honest Review

Used Turnkey to book a belated Mother’s Day weekend at Four Winds. While this is not our usual spot, we were excited to try a new place along the gulf coast. The entire experience was sub-par. Turnkey is very “take it or leave it”. We requested an additional day multiple weeks in advance when the room was not showing “booked” and were told, still without the room showing booked, that this was not possible. They were also made certain to tell us there was no chance for early checkin/late check out. We requested an additional parking pass and no give there either despite a half full parking lot EVERY DAY and a maximum allowed occupancy of 6 in our room which easily requires 2 vehicles for transportation. Property management was borderline harassing, horribly inconsistent and just plain unbothered. First, the elevator broke the morning of our second day. My pregnant wife had to walk up flights of stairs multiple times a day as we as our toddler with us. While this was great exercise, this was no one’s idea of a good time. This elevator being down made the ENTIRE BUILDING non-ADA complaint and there were at least 2 other guests in wheelchairs staying at the property on upper level floors. It took more than 24 hours for the elevator to be back to working condition. Second, the one parking pass we were allowed was prominently displayed on the dashboard. We came to our vehicle on day 3 to find a warning that our vehicle was in “violation of parking rules and at risk for being towed”. The vehicle was parked appropriately between two lines, in a regular parking spot, in the half empty parking lot belonging to Four Winds. Lastly, there is NO posting on our “room rules” or any place outside of the non-working elevator that says to not leave things in the hallway. We left 2 small folding beach chairs and a small bag of sand toys neatly against the wall near our door. We received a warning on our door the following morning that we were “in violation of city/county/state fire codes and/or property rules and regulations”. We are not near the fire escape. We would not have had to even cross these items to escape for a fire. Our neighbors, right next to the fire escape, left a large wagon and 2 folding chairs in the hallway without any “rules violation”notice for 2 days. Along with guests’ personal items, due to the non-working elevators, carts were left throughout the hallways also as a potential hazard for any emergency escape and property management chose to overlook this as well. And while we are discussing fire escapes, the fire alarm was pulled at 11pm on our final night. We evacuated the building, the fire department went to the floor where the alarm was pulled and allowed us back to our room. We were grateful for them and grateful there was no damage to the property. To end with any of the positives, the pool was well maintained, the umbrella boy was personable and the overall location in Orange beach was fine. We won’t be back to Four Winds or using TurnKey for any further booking.