Jo-Ann Stores
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This was my first and last online…
This was my first and last online shopping experience with Joanns. I am a seamstress and also knit and crochet. I’ve ordered fabric and yarn products online from other companies and never had an issue. Joanns practice of charging the account and then putting “hold” on the account for the order amount is beyond ridiculous. Order was placed on 1/5/21. On 1/6/21 I received an email stating my order was on its way and included my tracking number with Fed Ex. Their site said a shipping label was created. No other information updated to the shipping status. I called customer service on 1/15 and the rudest woman said they were waiting on Fed Ex to pick up the package. Today is 1/21/21 and no package and no change to the order status. I called customer service again and the rude woman was again responding to my call. She told me my package was lost. So I looked for the products on their site and they are in stock so asked to have the order filled again. I was placed on hold and then told I’d receive a refund in 3-5 days as their policy states. Worst experience I’ve ever had. Store customer service isn’t much better. I will not be shopping online or in store again and will be loudly sharing my experience as well as every other negative review I’ve seen with as many people as I can.