TurnKey Vacation Rentals
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A word of caution
A word of caution. The photos used to show this property are likely when it was new. There are few words in the English language to describe the frustration and anger this rental caused me for what was supposed to be a stress-free vacation experience with my family. Wishful thinking. We arrived after a 10 hour drive to our dream "TurnKey Premier Host vacation rental who consistently provide great experiences for their guests". Well, nightmares are dreams too I guess. I went to the unit, leaving my family in the car, since we did arrive 20 minutes before our 4pm check-in and found the door to the unit open. Not just unlocked or slightly ajar, WIDE OPEN. Nothing appeared out of place. Except when I pulled the door closed, it wouldn't shut. Not only would it not shut, it wouldn't lock or secure in any fashion of the word. I called TurnKey and phone rep gave excuses why it was open then said, "Sir, your check-in isn't until 4pm." It was 3:50pm, ARE YOU KIDDING ME?! After speaking with this rep, I was told someone else would be contacting me. That happened 15 mins and was told someone would be to the unit "shortly" to correct the issue which never appeared. At 6pm, I called back to speak with a completely new set of reps who stated they had no complaint from me. Rinse/Repeat with a new set of reps who were again less than helpful. (Insert rage) I had my family go to a friend's unit until ours was resolved. I wasn't unloading anything to our unit until I had a securing door. I happen to find a housekeeper who told me to call the timeshare office or the emergency contact number next to the elevators. HA! The timeshare office closed at 6pm and after calling the emergency number Rinse/Repeat complaint, no one called me back from their either. 9:30pm, locksmith showed up and spent an hour repairing the door. Exhausted-everyone to bed. The next morning I was appalled. Cleanliness was GROSS! Floors grimy, black and pink mold in shower, ceiling fans covered in dust/lint, urine splatter and BLOOD on bathroom wall! Another call into TurnKey where cleaner arrived at 5pm to spend 2 hours shamefully cleaning. Spent $2200 for a week long rental to waste 2 days getting it in livable condition. Not the relaxing vacation I anticipated. I will not be returning.