Jo-Ann Stores
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Beware of online purchases
Beware, DO NOT ORDER ONLINE. Not only do they take almost three times as long as any other retailer to get your product to you, if they don't have the amount of the product in stock, you aren't told until you've paid for what you wanted and the order is sent for processing. You receive an email that instead of the quantity you need, they sent what they have and, by the way, you cannot cancel the order but can instead take to a store what you finally receive in three weeks. For those of us who live 1-1/2 hours from the nearest Joann, that's very costly and unhelpful. Then they had the audacity to send me an email asking how was my online experience. I replied and told them what were the problems I have. They said a customer service rep. would be contacting me. A week later I received an email asking how was my experience with the customer service rep. Oh, you mean the one THAT NEVER CONTACTED ME? Over a month later, I still haven't been contacted by that representative. This company needs a serious overhaul of the online experience for customers. I checked the "Let Jo-Ann Stores know" box below but am not holding my breath.