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R & L Carriers logo

R & L Carriers

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1 out of 5 stars
Sep 7, 2023

Worst deliver service and customer…

Worst delivery service and customer service experienced in the last 10 years. 1) Damaged a 8ft tall custom pantry on delivery--had to wait 8 weeks for replacement. 2) Called 9 times requesting a timeframe for delivery so I could inspect a toilet bought at #Build.com. Gaslighted 3 days in a row while toilet stayed in their warehouse. Told delivery would be between 10am-3pm. Then toilet was dumped 5ft from our mailbox after 8:30pm and left the street overnite with no notification. 3) Agents are rude, disinterested, and do the absolute minimum amount of work. They gaslight customers and transfered me 3X on one call saying they had no information. Spent over 2 hours on hold trying to get a delivery timeframe. Working with R+L Carriers is simply not worth it.