Jo-Ann Stores
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I ordered from their order online/ pick…
I ordered from their order online/ pick up in store service amidst the COVID-19 pandemic and I was waiting for my email, but they never contacted me to tell me to come to the store. So I searched up the location of my Joann and found out that it wasn’t even OPEN. Why would they put a store that is not even open as an option for pick up in store? Then I decided to come into store, wait in line, and they told me to come back the next day after waiting in like for 30 minutes. If a website clearly states “closes at 3” THEY SHOULD STOP TAKING CUSTOMERS AT 3 EXACTLY. So essentially, Joann wasted my time TWICE: first by letting me order from a store that isn’t even OPEN and second by letting me wait in line for 30 minutes when they didn’t even let me in. Will not be going to Joann again