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Felt tricked
I was really disappointed with this experience. After receiving an initial offer of £290 for my handset—which had already been checked and verified at the Apple Store—I felt confident and excited to proceed. However, once I sent the device in, the price was suddenly reduced by £100 without any clear explanation. It felt misleading and left me feeling cheated. I’ve used Mazuma and MusicMagpie in the past and always received excellent prices and reliable service. Unfortunately, this experience didn’t measure up, and I won’t be returning.