Lloyds Bank Insurance
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Tried to do a switch on my phone wasted…
Tried to do a switch on my phone wasted my time filling out the application twice only be told there was an unknown error at the end. Then went on Desktop, the current account page wrote all about the Switch and then showed you the different bank account options and I chose one that was included in the Switch. All went through BUT I see no mention of the switch in the ensuing emails, and notice the current account has been opened immediately suggesting they've opened me an account without the switch benefit of £200. Tried to get hold of them on phone but an hour wait they say and then I went through chat who say they can't help and I have to call Switch service which is also an hour wait on phone (which means they will be closed by the time actually get through) and then I tried a form on Desktop to switch my DD's only to be told I need my acc no and sort which I don't have yet, it might have popped up on screen I'm not sure, I spent so long just trying to get the whole thing to work. But dire customer service. First Direct all the way. If someone from Lloyds would be so good as to call me then I would appreciate it, if I'm going to open an account with you then I expect the Switch benefits otherwise I'll close it immediately. Okay - I just got through to a very helpful person called Tony who sorted it out. Apparently I hadn't done a Switch I just opened an account even though I went to the Switch page....they list all the bank accounts on that page but they don't link to the Switch, which is daft. But he's sorted it. Thanks Tony in Northern Ireland! I've upgraded the stars by two because of you.