Yansel Clavell

Yansel Clavell

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Reviews by Yansel Clavell

RO

Routes Car Rental

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1 out of 5 stars

DO NOT RENT from Routes in Puerto Rico

If I could give them zero stars I would! This review is for Routes car rental in Puerto Rico. STAY AWAY! We waited more than 4 hours in line, just to find out they were out of cars. They overbook, have no cars for you, so employees disappear from the front desk until they get a car returned and are able to rent it back. We had a PAID reservation for a minivan, and we had to take a smaller car (that was just returned) because they were unable to tell us when a minivan was going to be available. This after more than 4 hours waiting. To make it worse, the SUV we rented was infested with roaches. AGAIN, STAY AWAY!