Hazelton's Canada
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Avoid this company at all costs
Avoid this company at all costs. I ordered a gift basket on one of their umbrella sites, Monthly Sommelier, on Nov 30 for a Dec 23 delivery. I also paid for upgraded wine. They shipped it late so it arrived late. I let the recipients know that I had paid for an upgraded selection. They sent me a photo of what was received and it was not the upgraded basket. I reviewed my order and CC statement and confirmed that the upgrade was charged but not actually fulfilled. I replied to the email from MS. Bounced back as undeliverable. I went to their website and sent emails (8) to every email on their site. All bounced back as undeliverable. I called them multiple times and every VM box was full except one. I left a detailed message and never got a call back. As the charge came from Hazelton's I contacted them with the order number, details of order, recipient details and photo. 11 days later I finally get a response asking me for the exact details I had given them! When I told them to check the original email as all the details had already been given they got nasty and refused to provide a refund for the upgraded basket they did not send. When I saw the gift basket in person I was embarrassed at the quality and contents. Not at all what was advertised, even the basic version. Do not buy from this company. Do not use their affiliated companies