lululemon.uk
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Received faulty trousers but Lululemon won't accept return
If I could give zero stars I would have... 😠 I recently ordered a pair of scuba wide legged pants from Lululemon. On initial inspection they appeared fine and several days later I removed labels and wore them for not even 3 hours and then discovered there was a fault down the back of the right leg of the pants. I contacted Lululemon who provided an online form to complete. Their response today was ... "Based on the photos provided, your Scuba Mid-Rise Wide-Leg Pant *Short is showing signs of damage from fabric tear which is not a result of a quality issue or defect with the item. Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return." In other words I am being accused of causing the fault! It is totally unacceptable to accuse your customers who spend their hard earned cash on your goods believing they will receive quality for the price, only to be let down. You also can't leave a review for their clothes unless "invited" it would seem and calling customer services is waste of time as they can't actually sort the issue out on phone. And why are they called "educators" ? Sadly it appears I'm not on my own experiencing such poor customer service when things go wrong. I've bought a lot from Lululemon with no issues and this one time an issue has arisen they have been awful. Won't be ordering from Lululemon again especially after the veiled accusation that I caused the fault!