JO
Jo-Ann Stores
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Dreadful customer service
I put in a order for curbside pick-up on May 9, after seeing large ads for how convenient it would be and how much Joann’s is helping during the Covid crisis. We are now going into June, and not a word that my order is ready. I have emailed several times. No response. I have called both the store and corporate headquarters. No answer. No return call. Meanwhile, so many other retailers have been wonderfully accommodating and have transitioned to delivery and curbside pick-up easily. This is certainly a upper-level management problem. I am finished with JoAnns and will deal only with smaller and more efficient companies from now on. I hope JoAnns goes bankrupt.