Hazelton's Canada
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Fraudulent Secondary Shipping Charge
Be very careful. I placed an order for over $200.00. Web site clearly states FREE SHIPPING ACROSS CANADA WITH ORDERS OVER $200.00. Much to my surprise, I am going though my statement a few weeks latter and there is a charge for $25.00 I never approved or even new about. I contact them and get this, PEI is considered remote by them so they decided to add on an extra charge. Now I did not major in Georgraphy, and quite frankly I probably suck at it, but last time I checked, even though PEI is an island it is part of Candad as per confederation. Thank you for reaching out to us regarding your recent transaction. We understand that you have some concerns about an additional remote shipping fee that was applied to your order. We would like to provide you with more information about this charge. So here is what they wrote which I cannot find on the web site. Our shipping department found it necessary to apply this fee in order to deliver your order to the address you provided. This decision was made based on the remoteness of the location. We strive to be transparent about our delivery policies, and we want to assure you that this charge is in accordance with those policies. As stated in our delivery policies, "An additional charge will be applied where the origin or destination point is deemed by us to be remote or is not serviced directly by us." We hope this explanation helps to clarify why the additional fee was applied. We hope this explains. This is nowhere to be fouond, and I aksed them to show me where it is on the web site and this was the next response. Thank you for your response Unfortunately under these circumstances, your request does not warrant compensation. So, you can run a business and after the fact of paying the invoice which had the deleivery address on it, decide what you want and what to charge? This is really not right and in my mind decitful and fraudulent. Of course I called my credit card company and they reveresed the charge, but they should not have to eat the $25.00. Of course it is not a large amount, and if they were upfront I would accept it, but it is the principle of the matter.