BR
Browns Fashion
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Denying a return that was in my possession for 1.5 hours
Returned some 'distressed Balenciaga Leopold ballet flats' my return is being rejected because they are 'more distressed and bent than how they were sent out'??? I had them in my possession for 1.5 hours before returning and tried on one shoe only before realising they weren't my style. The style of the shoe is that they are pre-distressed. I have been arguing this for days. I understand that your company is in financial difficulty but this is illegal. DO NOT SHOP HERE - SUPER DODGY!!! Mytheresa, Matches and Net have much better customer service. Browns have stolen £360 from me.