Leonardo Hotels
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I stayed for two nights in the Leonardo…
I stayed for two nights in the Leonardo Hotel in Coopers Row London for a special occasion, two friends also booked, we requested to be on the same floor with good views as I was made aware this doesn't always happen, however on check in they gave my friends an executive room and we got a standard room on completely different floors. The light bulb was out in the main hallway of the room so I called and let them know as we couldn't see in the mirror, nobody arrived to repair it, I went to reception and they said they would send somebody up immediately, we also asked for our room to be refreshed with towels, coffee etc, none of which was done for the duration of our stay, we called again that evening and they said they would send someone up to do it, but once again it didn't happen. We was overcharged at the bar and when we asked for a refund we was told that it will take 6 weeks so we would be better to have another another drink and they will minus it off the bill. (£44 for 2 pints and 2 cocktails) cocktails were disgusting as well. Our weekend was ruined by bad service from the Hotel