American Water Resources
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Scammed - stay away...
I signed up for waterline protection program on 3/9/21. The monthly price was to be $5.85. Starting 07/22, they QUIETLY raised the price by 30% to $7.45! From 03/23, they changed the price to $12.80. More than double the initial price - WITHOUT NOTIFICATION OR PROVIDING AN OPTION TO CANCEL. I called them on 4/29/23. They had no explanation but said they would change the price to $6.49 and refund the excess amount charged from 07/22. I called them again on 5/6/23 to check on the issue. They told me without any explanation that NO refund was due and the person I spoke with lied. This was blatant robbery! This company is clearly running a bait & switch scam. They low ball an offer and WITHOUT ANY NOTIFICATION, raise the prices significantly. They provide no explanation and have the audacity to deny refunds for the amounts charged fraudulently. I wrote to BBB of NJ about my experience on 5/6/23. In response, a very rude lady named Rivian called. She provided no explanation for the price increases, lack of notices or any apology. Like a broken record, she kept repeating that no refund was due even though they stole my money. Icing on the cake was she hung up on me. STAY AWAY FROM THIS UNSCRUPULOUS COMPANY. I am filing a Small Claims case against them and advise all others who have been scammed to do the same.