Jo-Ann Stores
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Joann’s Deserves Zero Stars
Like most of the reviews here, I also wish that 0 stars was an option. And I wish I had looked at the reviews before purchasing. I placed an order on October 26th, all the items shipped separately, one item arrived broken (and the broken piece was not in the package so it was presumably packed up and sent to me already broken), then on November 10th I was told that the rest of my order (half of my total order) was canceled because it was out of stock (which all but 2 things were and still are in stock) but that I could reorder them (????) and call them to try to get reimbursed for the price differences and for shipping (make it make sense). I asked customer service to escalate my issue to someone who could tell me why my order was canceled and now I have to jump through hoops to get the items I order over 2 weeks ago, which they refused to do and signed the email “until next time.” I simply responded “oh, there will not be a next time.” Terrible service and even worse customer service.