DO NOT BUY ONLINE!
At first, i wouldve given a great review. Quick delivery, delivery staff were lovely. But when it comes to claiming warranty, Absolutely APPALLING customer service. No stars deserved. Our fridge has been dead for over a week now. We have been screwed around non stop with getting someone to come and "assess" the fridge. 2-3 days for "urgent". By the time someone came (which mind you still took a further few business days!!) , sure enough i was right, it had a gas leak and killed the fridge. Replacement required. Although the fridge is under warranty, it has been NOTHING but a MESS to get it replaced. Instead of acting in good faith and just replacing it like any other goods store would, they won't until the manufacturer applies credits to them first. Not to mention consumer laws require the seller to deal with warranty... How pathetic. Instead of keeping customers happy, theyre keeping their pockets full. in the mean time, it's been over a week no fridge and will probably now spand over the weekend into the third week. We lost hundreds of dollars in food as I had JUST done our families groceries shop. No compensation, nothing. They truly don't care about their customers. If this was through a physical store, like your competitors, we wouldve had a new fridge the same day it died. The way you expect customers to deal without having an essential household appliance is abysmal. shame on you. Anyone reading this, please take this as a lesson and do not buy essential household goods from here unless you have a great Plan B to wait it out. UPDATE: Peter actually got things moving and fast tracked. Like magic, a new fridge is coming tomorrow. Whilst I appreciate that things have now worked towards a resolution, I will still let buyers know to be cautious. I know I am not the only customer who has had appalling customer service.