APT River Cruises & Tours
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Very bad customer relationship
Very bad customer relationship. Once purchase completed we did not practically hear anything from our sales representative, not even the itinerary (or the revised one) till just before the trip. We were not advised on the extent of the debris problems on Danube. The only information given was that our boat is on it's way until the very last moment when they advised us it is being changed. Even once boarded in Munich instead of Nuremberg the news was that we shall be sailing any time. That day never came until the very end of the trip. We were advised just before the trip on the evening of the 18th that we could opt for cancelation as a consequence of the flooding and debris, when a good number of us had already started our journey to Nuremberg or were already there. For the price paid, we could have stayed in a five star hotel with much better food and no restrictions. APt's representative on board was well below average in terms us communication and manner informing the daily events.