PR
Princess Cruises
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Horrible customer service/appreciation
Horrible customer service/appreciation We had a Panama Canal cruise scheduled for March 7-17, 2020, and had paid in full. Due to the Covid pandemic, we decided not to travel based on advice from both our travel agent and our doctor. My husband and I aren’t both in the high risk category based on our ages and health issues. We have provided Princess with a doctor statement and requested a full cash refund but they have denied our request. We understand that the cruise industry has been severely impacted by this pandemic, but we also know that our government has provided relief(which is actually our tax dollars). Surely Princess Cruises is responsible for returning our hard-earned money.