LE
Leonardo Hotels
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Making customers pay twice for the same booking is illegal!!
I booked an executive suite for my son. When he arrived he was told there was no booking. My son was made to wait outside the hotel for over an hour. My son suffers from PTSD. My son was made to pay again because the hotel did not go into the computer to retrieve the booking details. He paid twice for the same booking. This constitutes THEFT!