LL
Lloyds Bank Insurance
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Experienced the awfulness…
Experienced most of the awfulness reported here on trying to use the "chat" (Ha ha!) service... nearly an hour to be connected by the bot to a person, agent repeatedly taking 10 minutes to respond after my questions/answers, asked how to resolve my problem on the website, advised to use the Apple (iOS) app (Ha ha again!), and after nearly two hours told (as with many other reviewers here) to go into the branch... It would be "Ha ha!" again if it all wasn't so pitifully inadequate. Silly me for not reading the Trustpilot reviews before going to Lloyds (so-called) "Bank"! GRRRR!